Which of the following is an example of a performance measure used by the Joint Commission?

The choice of patient satisfaction scores as a performance measure used by the Joint Commission is well-founded. The Joint Commission emphasizes the importance of patient experience in overall healthcare quality. Patient satisfaction scores reflect patients' perceptions of their care, addressing aspects such as communication, responsiveness, and the environment of care. These scores are a vital component of assessing the quality of healthcare services, as they provide insights into how well a healthcare organization meets the needs and expectations of its patients.

In contrast, while employee turnover rates may contribute to organizational health, they are primarily an internal measure and not a direct reflection of patient care quality. Patient safety indicators are also relevant, but they specifically focus on the safety aspects of care, such as the incidence of relevant adverse events, rather than overall patient satisfaction. Insurance claim processing times, meanwhile, pertain more to administrative efficiency and are less about the care experience from the patient's perspective. Thus, patient satisfaction scores distinctly align with the Joint Commission's focus on quality improvement and patient-centered care.